Frequently asked questions

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We’ve been building websites a long time and in that time we’ve been asked a lot of questions. We always have answers! They might not be the ones you want to hear but we’re always here to smooth your way forward online.

Here are just a few of the frequently asked questions we’ve come across over the years.

If your question isn’t here feel free to contact us.

I don't know much about websites, how does this all work?

Don’t worry, we’re happy to walk you through the process to make it as pain free as possible. Check out our process page to see just how we work.

How much will a website cost me?

The price of your website will vary depending on what you need from it. Imagine you were building a house from scratch! The price would depend on a lot of factors – websites are the same. Our website projects usually start around $2500 for a basic business site and range upwards depending on the best solution for your business.

What is a domain name?

A domain name is your address on the internet. Typically it’s something like

It is generally renewable on an annual basis.

What is web hosting?

Web hosting is service that lets your website be seen on the internet It’s basically the place where all the files that make up your website reside. It is usually a monthly or annual cost.

We provide Managed Hosting that starts at $47 per month and includes software updates, security monitoring, along with a host of other services to protect your website investment.

Can you help me with a domain name and hosting?

Yes we can. We can register a domain name for you and manage it so that it doesn’t expire. We also offer several hosting packages to enhance your website investment.

What if I already have a domain and hosting?

That’s okay too as long as the hosting is suitable to meet the needs of your website. We can perform a check for you to make sure that it conforms. If it doesn’t we would be happy to recommend an upgrade with your existing provider or offer you one of our own packages. It really doesn’t matter where your domain name is registered as long as you have access to its settings (and you remember to renew it!).

How long will it take you to build my website?

This depends on the complexity of the site and how quickly you can provide the content. We have a process in place to help with the content collection. We can also provide a content creation service for you. But typically a basic website takes around 4 weeks from start to finish.

Do your websites work on phones and tablets too?

Yes, all of our websites are fully responsive and will work on all devices. We optimize your website across multiple devices such as phones and tablets as well as desktops.

Can you build me an online store?

Absolutely, in fact that’s one of our specialties.

Can you write the content for my site?

Typically we’d prefer the content comes from you as you know your business better than anyone. But we do appreciate this is one of the hardest parts of getting a website and results in overwhelm for a lot of people. We have a great process in place to help you develop the content and we are glad to help you with that if writing isn’t really your thing – we just need the basics and will build on that for you.

You use WordPress a lot - isn't that for blogging?

Initially WordPress was a blogging platform. Now it’s one of the most widely used website CMS platforms out there. Content Managed Systems (CMS) is a tool that allows you to maintain the pages of your website yourself, without the need for any technical skills, just a browser and an internet connection.

If we think a different platform would be a better silution for you we are happy to build your website using something else. We are experienced in Joomla, Shopify, HTML, BigCommerce as well as WordPress.

Can you train me how to use the website?

Yes we can. We also provide video tutorials for our clients and we have a Support Desk for any other questions. We can also run onsite training in certain geographical areas.

Can you help me with marketing?

Absolutely, we love to offer a complete service for our clients. We can help you with Social Media and email marketing as well as lead generation campaigns.

I don't have a logo. Can you design one for me?

We’d be happy to. We have in-house designers to help with all your branding needs.

What is Search Engine Optimisation (SEO)?

Search Engine Optimisation is all about getting your website found when someone types a keyword into a search engine such as Google. The higher up the page you are the more traffic you are likely to get and traffic = customers!

Can you get me to the number one spot on Google?

We’d love to try. Ranking well on search engines such as Google is an ongoing service and it’s not always guaranteed that you will get the number one spot. That depends on a lot of factors and you should really question anyone that promises this to you – if you use them it might end up with a ban from Google all together!

We, however, can work with you to make sure your website and content rank as high as possible.

What if I need changes made to my site?

Whilst we build our websites so that you can make the changes yourself we understand that not everyone wants to or has the time to so we offer a range of subscriptions to maintain your website for you.

Why do I need a maintenance package or care plan?

You’ve just invested a lot of time and money into your hew website. A care plan protects that investment – think of it like a warranty on your new car!

We offer a range of care plans to suit most needs.